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Courier Service Review – Xend

Our Minecraft Shirt Supplier who is also a friend of mine, delivered the shirts through a Courier – Xend.

It’s not my first time to hear of that Company, but it was my first time to experience their service. I first heard of them from a friend and was supposed to avail of their service to send a package to my family in the Province. I downloaded their app and followed the instructions on how to register and request to have your item/s picked up.

So, I followed all the instructions… and they never showed up. But that’s another story. They never heard from me after that. But this recent experience from them was really horrifying.

The shirts were sent Thursday so I expected for the item to arrive by Friday. I was waiting the whole day, but no one arrived.

Saturday morning, I started to panic because it was already 11am and I never heard from them. Around 1pm, I received a text that the shirts were returned to their warehouse  in Mandaluyong because of incomplete address.

I tried calling the mobile number of the person who texted me but he didn’t answer my calls. No replies to my texts as well.

Good thing is, they have a Customer Service line that’s open on Saturdays. I only had a few hours left to fix this problem. The customer service center is only open until 6pm and delivery is only until 8pm. And, it’s my son’s birthday party the next day.

It took me 30 minutes before I got hold of an agent. At least they were very helpful and I was calm that day. I was already panicking but I was trying to calm myself because I know na hindi naman makakatulong yun kung magiging irate customer pa ako.

I patiently informed them of what happened and they were able to explain what happened and advised me what to do.

So, I gave them my complete address AGAIN with the complete Landmark. I was so nervous that they might not be able to deliver the shirts that day and that we wouldn’t ba able to wear the shirts on my son’s birthday. We had 2 plans:

  1. I gave them the complete address and they will coordinate with the people from the warehouse. They will check if there would be a rider available who would be able to deliver the item that day.
  2. I can go directly to their warehouse in Mandaluyong to get the item.

To go to their warehouse in Mandaluyong would be a huge hassle but i wouldn’t have a choice. I asked the agent if I could call back after an hour to get any feedback from the rider. Just for me to know If there would be a rider who can deliver the item that day.

I also sent an email and they responded quickly. When I called back after an hour, I was told that the rider was already on his way to deliver the item. After an hour, i got a call, but it was not from the rider who was going to deliver the item. It was from another person who  informed me that another rider was already at our street, looking for our house.

Good thing  they were able to deliver the item pero nakakainis talaga dahil yung nag deliver, e hindi parin alam kung saan ang address e clear naman na nakasulat ang complete address sa gate. And, he was holding a cellphone but he never sent me a text or called me.

PS. I am using Sun Cellular and both riders were also using Sun Cellular. Why? Why didn’t he text or call me instead?


The Verdict = RANT!

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